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ONline Security

Protecting yourself and your assets

Types of Fraud

Learn about different kinds of fraud.

Malware (malicious software) - software designated to infiltrate a computer system without the owner's informed consent. Examples are computer viruses, worms, trojan horses, spyware and dishonest adware.

Viruses - a computer program that can copy itself and infect a computer.

Spyware - a type of malware that is installed on computers and collects little bits of information at a time about users without their knowledge. Spyware can install additional software, redirect the Web browser, change computer settings and home pages, and/or cause loss of Internet access.

Rogue Software/Scanware - a form of malware that deceives or misleads the user into paying for fake or simulated removal of malware.

Phishing - a criminally fraudulent process of attempting to acquire sensitive information (Access IDs/UserNames, passcodes/passwords, credit card details. etc.), by masquerading as a trustworthy entity in an electronic communication.

Ransomware - a form of malware used by cyber criminals to freeze your computer or mobile device, steal your data and demand a "ransom" be paid. Ransomware can affect individual computers or laptops, enterprise networks and or servers used by government agencies, financial institutions and healthcare providers.

Corporate Account Takeover - a type of fraud where thieves gain access to a business' finances to make unauthorized transactions, including transferring funds from the company, creating and adding new fake employees to payroll, and stealing sensitive customer information that may not be recoverable.

Tips for Protecting Yourself Online

Learn more about keeping your account safe and staying secure on the Internet.

  • Keep your computers and mobile devices up to date.
    Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Consider turning on automatic updates so you receive the newest fixes as they become available. Be wary of ads (not from your security provider) claiming that your computer is infected.

  • Set strong passwords.
    A strong password includes a mixture of upper and lowercase letters, numbers, and special characters.  The longer the password, the better. Avoid using easily guessed passwords such as “password” and do not choose passwords based upon personal information such as your birthday, phone number, names, etc.  Avoid using the same password on multiple web sites, especially if the sites store personal information.  Use passwords that are collections of words that form a phrase or sentence such as a passphrase.  For example, take the first letter of all the words in the opening sentence to your favorite novel to create a password.

  • Watch out for phishing scams.
    Phishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with. Most browsers also now offer free anti-phishing tool bars that can help alert you of fraudulent websites. If you receive an email that you think could be a scam, social engineering or a phishing attempt, delete it immediately or forward the email to the Federal Trade Commission (FTC) at . If you ever receive a suspicious e-mail supposedly from First Community Bank, please call us at 801-813-1600.

  • Keep personal information personal.
    Hackers can use social media profiles to figure out your passwords and answer those security questions in the password reset tools. Lock down your privacy settings and avoid posting things like birthdays, addresses, mother's maiden name, etc. Be wary of requests to connect from people you do not know. Always be wary of an email requesting your personal information: such as account number, ATM card number, PIN number, or social security number. If you send us an email, please do not include any confidential, personal or sensitive information in the email message, as email messages are not secure. We offer secure messaging through our online banking service and you may use this secure messaging feature if you need to send us sensitive or confidential information.

  • Secure your Internet connection.
    Always protect your home wireless network with a password. When connecting to public Wi-Fi networks, be cautious about what information you are sending over it. While Wi-Fi hotspots can be convenient, they are often unsecure. If you frequently surf the Internet, consider using a dedicated computer strictly for online banking.

  • Shop safely.
    Before shopping online, make sure the website uses secure technology. When you are at the checkout screen, verify that the web address begins with "https". Also, check to see if a tiny locked padlock symbol appears on the page.

  • Read the site's privacy policies.
    Though long and complex, privacy policies tell you how the site protects the personal information it collects.

  • Report any suspected fraud to First Community Bank immediately.

Ways to Protect Your Mobile Device

Learn about keeping your information – and your money – safe on your mobile device.

  • Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen.

  • Log out completely when you finish a mobile banking session.

  • Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.

  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions”.

  • Download the updates for your phone and mobile apps.

  • Avoid storing sensitive information like passwords or a social security number on your mobile device.

  • Tell First Community Bank immediately if you change your phone number or lose your mobile device.

  • Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you're punching in sensitive information.

  • Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer's recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.

  • Beware of mobile phishing. Avoid opening links and attachments in emails and texts, especially from senders you don't know. And be wary of ads (not from your security provider) claiming that your device is infected.

  • Watch out for public Wi-Fi. Public connections aren't very secure, so don't perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.

  • Report any suspected fraud to First Community Bank immediately.

Ways to Protect Your Small Business from Account Fraud

Follow these tips to help keep your small business safe.

  • Educate your employees.
    You and your employees are the first line of defense against corporate account takeover. A strong security program paired with employee education about the warning signs, safe practices, and responses to a suspected takeover are essential to protecting your company and customers.

  • Protect your online environment.
    It is important to protect your cyber environment just as you would your cash and physical location. Do not use unprotected Internet connections. Encrypt sensitive data and keep updated virus protections on your computer. Use complex passwords and change them periodically.

  • Partner with First Community Bank to prevent unauthorized transactions.
    Talk to us about programs that safeguard you from unauthorized transactions. Positive Pay and other services offer call backs, device authentication, multi-person approval processes and batch limits to help protect you from fraud.

  • Pay attention to suspicious activity and react quickly.
    Look out for unexplained account or network activity, pop ups, and suspicious emails. If detected, immediately contact First Community Bank, stop all online activity and remove any systems that may have been compromised. Keep records of what happened.

  • Understand your responsibilities and liabilities.
    The account agreement with First Community Bank will detail what commercially reasonable security measures are required in your business. It is critical that you understand and implement the security safeguards in the agreement. If you don't, you could be liable for losses resulting from a takeover. Contact us if you have any questions about your responsibilities.

You can also visit the following websites to learn more about how to protect your small business:

Other Helpful Information

More resources to help protect yourself online.

Below are links to government websites and resources concerning online identity theft and steps you can take to protect yourself online.


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