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Customer reviews

4.8 stars4.8 out of 5 stars

Here is what other people and businesses have to say about their relationship with First National Bank.

5 starBy: Dr. Kristina Portillo 

The professionalism and personal relationship are what makes First National unique to anywhere else. I love feeling safe and welcomed every time I walk into the bank. I also appreciate all the services that First National Bank offers, even though they are a smaller local bank. I love the online banking system, mobile banking system, and mobile deposits. I also love that I can call customer service and always talk to a human that is happy to answer my questions and help me with any problems I may have. I don't have to wait on hold for an automated system.  

5 starBy Shipley Associates

First National Bank has been Shipley Associate's banking partner for almost 20 years. Our business has changed over the years, but they continue to meet our needs. Part of our success is a result of our relationship with a trusted partner.  We have and would refer businesses to First National. We haven't found another bank that gives that personalized touch and flexibility that they provide. 

5 starBy Peterson Development

As a company, we have been pleased with our relationship with First National Bank. Kirk Nicholls, our loan officer, has been excellent and responsive for us. Kirk provides us the loan products that we need in an efficient and timely manner. His customer service skills are excellent. We feel well taken care of in this regard. Kirk makes the banking process easy and manageable. We are grateful for the long-standing relationship we have with First National Bank. We would refer them to other businesses and associates because of the way that the bank does not "over-complicate" the process of getting a loan. 

5 starBy PR Properties

Jae completely went above and beyond for our company. She helped us get financing through an SBA program; it was quick, efficient, and easy. We would highly recommend First National to other businesses.

By Tom Randall Distribution

We have been a customer of First National Bank for several years. They are big enough to take care of our needs and small enough to give that personal touch. We appreciate the personal attention they give us. 

5 starA.R. Creative Masonry

We love our Branch; they are always very helpful and we would definitely refer First National to other associates. 

5 starThe Body Chiropractic

My business attorney referred me to First National Bank. I was a new business owner looking to find a small business loan to start my chiropractic office. Before this referral, I had been to other banks in the area, and all had been worse than the last. One major bank had me speak over the phone to a loan specialist in Texas who did not ask for any documents until I offered them. There was no personal connection, and it actually felt quite unprofessional. I finally found First National Bank, specifically Jae Smith, and she allowed me to come in for a consultation meeting. I had told her about my previous experience with other banks, and she was sympathetic to my unsuccessful journey. She asked me about my business, my personal background, and what my business needs were. She actually listened to what I was saying and took interest in my business documents that I had worked so hard on creating. She also listened as I spoke about my personal background and my very successful educational background. She did this because she knew that the character of a person was an important component in trying to get a loan. She looked at me as a person, not just some set of numbers on a piece of paper. I remember crying with hope as I walked out of that first meeting. Jae found a way to get me a small business loan so I could start my chiropractic office. She worked hard to make my dream come true, and stood up for me to the loan committee to prove I was worth the risk. Other banks don't have that type of interest in their clients. 

5 starBy True Vision Home Remodeling

We are a new start up company that has been with First National Bank since June of 2016. We have had a wonderful experience with everyone there and love going in each time to interact with them. They all have been very personal and very helpful with us as we put together out business plan of how to move forward. You leave the bank knowing that they have your best interest in mind. I love the way that each time we go in they treat you just like family. I also love all the options that they have with the online tools. 

5 starBy Happy Space LC

FNB's uniqueness starts from the ground up. You immediately "feel" what they are going for by those they hire and how they treat you. It's nice to have the decision makers of the firm give ear (and frankly be small enough) to everyone within the company. They truly are a dying breed and I, for one, feel very fortunate to have a relationship with them. Golden Moore has been beyond helpful for my business and family. Companies like FNB and employees like Golden Moore are part of the reason the small businesses in the USA are so strong and something we all should be proud of. 

5 starBy Tolman Construction Inc

Tolman Construction Inc. has banked with First National Bank since 2005. We have several business accounts with this bank. First National Bank always takes care of our needs. Their office staff and the managers have always been friendly, personable, and professional. We have referred First National Bank to several of our business associates for their banking needs. They have all been "first" with professionalism and the same quality of service

5 starBy ProTech Coatings

My experience has been excellent. I received personalized attention catered to my specific business needs as a highly specialize industrial construction company. Every question was answered, including accommodating each request or customized need. First National Bank performs and that is the single most important reason when choosing a financial institution. 

3.5 StarsBy Haskell Homes/ UpDwell

Our rep, Golden Moore, does a great job but it seems he has to do much more work than necessary because of the bank's software/reporting systems. Our loan reports do not show the property name/address so we know what they are. The reports do not show if a payment has interest reserve to cover the payment or if we need to make the payment. Golden does a good job at helping us through these issues. First National is a good bank with good people. 

5 starBy Transworld Business Advisors of Utah

I have had nothing but positive experiences every time I have had the opportunity to work with Golden Moore. Whether discussing market conditions or loan options for our mutual clients, Golden has been an extremely valuable resource. 

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